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Chromebook Assistance

Chromebook Pick-Up

Chromebooks

We will continue to help our families as we enter the world of Distance Learning.  Here in the IT Department we will still distribute Chromebooks as needed, and continue to solve any issues with malfunctioning Chromebooks already in possession of our students.  You can reach out to us via email at computerhelpdesk@milforded.org or by phone at (203) 783-3446. If instructed to swap out your Chromebook, see Chromebook Pick-Up Location (below).

Chromebook Pick-Up Location

 

Come to the Parsons Government Center (70 West River Street) between the hours of 11:00 a.m. - 2:00 p.m. 

Pull onto Constitution Drive and enter the parking lot (the lot next to Parsons Gymnasium). Drive through the parking lot to the front of the gymnasium (see photo). You will see a sign with instructions and a phone number to call


For your safety and ours, we are asking that you follow the guidelines below to pick up or exchange a chromebook.

Picking up a Chromebook for the first time:  1) Stay by your car 2) Call the number to let us know you’ve arrived 3) Once the Chromebook is placed on the table in the “pick up” area and the employee has moved away from the table, you may retrieve the Chromebook from the table.

Exchanging a broken chromebook:  Bring the broken Chromebook and the charger.  Please include a note with your child’s name and the problem with the Chromebook.  1) Place the chromebook on the table in the area indicated for “drop off,” 2) Stay by your car and 3) Call the number to let us know you’ve arrived 4) Once the Chromebook is placed on the table in the “pick up” area  and the employee has moved away from the table, you may retrieve the Chromebook from the table.

WE NEED YOUR HELP ON ONE THING: If you are getting a REPLACEMENT Chromebook, please place a note on the device identifying your child's name and the problem with the Chromebook.  This will help us repair it quickly. Also remember to bring the damaged Chromebook AND the charger.  Thank you!

 

New to Chromebooks? Check out our Chromebook resources page.

 

Don't have Internet access?

Please refer to the following options:

1) Optimum/Altice/Cablevision has opened their public wifi access to everyone with no restrictions or accounts. You may see "optimumwifi-Emergency"" from your home and throughout Milford. Connect to this wifi network and follow the steps that appear on screen.

2) Altice USA is committed to helping schools and students stay connected during this unprecedented time. For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, we are offering our Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within our footprint. 

Eligible households interested in this solution can call:

 866-200-9522 to enroll in Optimum region